Shipping Policy

  • Effective Date: August 1, 2025
    VaianaExpress: All shipments are fulfilled and processed through our Shopify store.

    Shipping Coverage

    Shipping Location:
    We currently ship to addresses within the United States only.

     Excluded Locations:
    We do not ship to P.O. boxes, APO/FPO military addresses, or diplomatic locations at this time.

    Future Expansion:
    International shipping may be added in the future. Subscribe to our newsletter for updates.

    Shipping Costs

    • FREE shipping on all U.S. orders—no minimum required.

    • No hidden fees. All costs (if any) are transparently listed at checkout.

    Order Processing Time

    • Processing Time: 1–2 business days (Monday through Friday)

    • Order Cutoff Time: Orders placed before 5:00 PM EST are processed the same business day

    • Weekend Orders: Orders placed on weekends or holidays will be processed the next business day

    Estimated Delivery Time

    • Standard U.S. Delivery: 5–7 business days

    • Total Delivery Time: 6–9 business days including processing

    • Note: Delivery times are estimates and may vary due to weather, carrier delays, or high volume

    Shipping Methods

    We partner with trusted carriers to ensure fast and secure delivery:

    • Primary Couriers: FedEx, DHL, and USPS

    • Tracking: Tracking information is emailed upon shipment

    • Insurance: All packages are insured for damage or loss

    Track Your Order

    Once your order ships, you’ll receive an email with:

     
     

    Missing or Damaged Items

    If your package arrives with missing or damaged items:

    • Notify Us Within 7 Days: Email us at info@VaianaExpress.com

    • We’ll work quickly to send a replacement or issue a refund if necessary

    Returns & Refunds

    Return Window: 30 days from delivery date
    Eligibility: Items must be unused, undamaged, and in original packaging
    Non-Returnable: Personalized or custom-made items

    Return Shipping Costs:

    • Defective or Incorrect Items: We cover the return shipping

    • Customer Remorse (e.g., change of mind): You are responsible for return shipping costs

    Restocking Fee: No restocking fees are charged.

    Refund Timing: Refunds are processed within 7 business days of receiving your returned item and will be credited to your original payment method.

    For full return terms, visit our Refund Policy

    Contact Us

    For any shipping-related questions:

    Address: 194 Woehrle Ave, Staten Island, NY 10312
    Email: info@VaianaExpress.com
    Call or Text: 929‑322‑8781
    Website: www.VaianaExpress.com