Vaiana Express Refund & Return Policy

Effective Date: August 1, 2025

At Vaiana Express, we want you to be confident in your purchase. We gladly accept returns and exchanges under the terms outlined below.

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Eligibility for Returns & Exchanges

• We accept returns and exchanges for both defective and non-defective products.

• Products must be in new condition only: unopened, unused, and in their original packaging with all accessories included.

• Products that are opened, used, damaged, or not in resaleable condition are not eligible.

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Return Window

• Returns and exchanges must be initiated within 30 days of delivery.

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Return Method

• Returns are accepted by mail only.

• Customers are responsible for downloading and printing the return label.

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Restocking Fee

• A 25% restocking fee applies to all approved returns and exchanges.

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Refunds

• Refunds are issued in USD to the original payment method.

• Once the return is received and inspected, refunds are typically processed within 10 business days.

• Please note that banks or card issuers may take additional time to reflect the refund.

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Exchanges

• Exchanges are accepted within the 30-day return window.

• Customers may exchange for the same product or another item of equal value.

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Contact Us

For questions about returns, refunds, or exchanges, please contact us:

📧 info@VaianaExpress.com
📞 929-322-8781
📍 Vaiana Express, 194 Woehrle Ave, Staten Island, NY 10312
🌐 www.VaianaExpress.com