Shipping policy
Shipping Policy
Effective Date: September 30, 2026
Where your watch ships from
Our watches ship directly from our partner warehouse in Germany. We do not hold stock in the United States, which is why delivery takes longer than a typical domestic order. We would rather tell you that before you buy than after.
How long it takes
- Order processing: 1–3 business days
- Total delivery time: typically 2–4 weeks from the day you order
Most orders arrive within that window. Customs clearance occasionally adds a few days, which is outside our control, but we will keep you updated if your order is running late.
Need it by a certain date? If you are buying for a birthday, anniversary or holiday, email us before you order. We will tell you honestly whether your date is realistic.
Duties and import taxes are prepaid
The price you pay at checkout is the total price. Your order ships DDP — Delivered Duty Paid — which means all applicable duties and import taxes are covered before the parcel reaches you. You will never be billed additional customs charges, duties or import fees on delivery.
This is worth knowing. The United States ended the $800 duty-free exemption on imported parcels in 2026, so goods that used to arrive duty-free are now dutiable regardless of value. Many international retailers pass those charges to the customer at the door. We do not.
Where we ship
We currently ship to addresses within the United States only. We cannot deliver to P.O. boxes, APO/FPO military addresses or diplomatic addresses.
Shipping cost
Free shipping on all U.S. orders. No minimum.
Tracking your order
Once your order ships, we will email you the carrier name and tracking number. International tracking can take a few days to show movement after the label is created, so a quiet first few days is normal. Parcels are handed to USPS for final delivery within the United States. You can also check your order at vaianaexpress.com/apps/track.
Damaged, missing or incorrect items
If your watch arrives damaged, or you received the wrong item, email us within 7 days of delivery with a photo of the watch and the packaging. We will arrange a replacement or a refund.
Returns
For returns, exchanges and refunds, please see our Refund Policy.
Contact us
Email: info@VaianaExpress.com
Call or text: 929-322-8781
194 Woehrle Ave, Staten Island, NY 10312